Technical Support Services
Hardware Support Maintenance
In order to maintain the network or system running smoothly and efficiently, NetCraft offers the power and flexibility
in customizing the support maintenance programs that best suits your organizational need. If you are running on some critical or non-stop
services, gold and silver program helps to eliminate you worries on finding specialists to provide ad-hoc trouble-shooting service, where as
our Bronze program specially fits you with a less critical network environment.
| Service |
Gold |
Silver |
Bronze |
| Single point of contact |
Yes |
Yes |
|
| On-site support |
7x24 |
5x8 |
5x8 |
| Support with spare |
Yes |
Yes |
No |
| Phone response |
1 hour |
1 hour |
1 hour |
| On-site response |
2 hour |
4 hour |
NBD |
| On-site support review |
Monthly |
Quarterly |
|
| Software patches release |
Yes |
Yes |
Yes |
Software Support Services
In order for companies to adapt to changing business and technological needs, NetCraft provides software support services on the following areas:
-
Smooth migration of Operating Systems, Directory Services, Messaging and Collaboration, Security or Systems Management from legacy systems to new system
-
Corrective supporting services to resolve identifiable software product problems
-
Provide information on the latest product features and known problems and solutions, plus operational advice and assistance.
IT outsourcing
Some organizations tend to have insufficient resources and technology to support their system’s development with meeting the advancing technology, especially the SMEs (small-to-medium-sized enterprise).
As such, IT outsourcing services helps to provide a more flexible, customizable, and complete end-user support services for your company. Our IT outsourcing service provides information and assistance
to support for all desktops, LAN/WAN servers, networks, and Intranet/Internet environments. Meanwhile, end-user finds a single point of contact for all support questions and requests, and that
organizations grow with the following benefits:
-
IT Staff's fringe benefit unnecessary
-
No headcount
-
No training cost investment
-
Total cost ownership
IT Relocation Services
Movement of the IT infrastructure from one location to another is extremely a headache to all managements, as this will involve much manpower and resources. To eliminate these
troublesome tasks, NetCraft provides the IT relocation service that helps you to plan a series of activities – from data backup, de-installation, packaging, transportation
scheduling, re-installation and user acceptance testing.
Not only this, NetCraft will also provide adequate insurance, contingency planning and on-loan spare equipments or equivalents to ensure the relocation plan goes sound and safe.
IT Equipment Rental
In case your company is planning for some computer trainings, demonstrations, conventions, equipment evaluations,
exhibitions, or replacement for equipment under repair, sourcing from computer and its peripherals for a specific period of time may be a
difficult task. In order to serve you the best, NetCraft provides a full range of rental services – with varying products from desktops,
monitors, printers, servers, networking devices, etc, with delivery, installation included. We can also provide technical assistance and
on-site support so that you can fully utilize your resources on your events.