天网服务

    天网公司是澳门领先的系统集成商，专注于网络和数据通信。我们主要提供经济有效的点对点的服务与资讯科技解决方案，以满足客户与日常业务的挑战。我们的目标是集中于提供高质量的技术服务，以满足我们不同客户的需求。
    目前，我公司一半以上的工作人员是业界认可的技术人员。我们高素质的工程师和技术顾问，拥有最新的工具和技术及相关知识，以他们的多年工作经验，帮助我们提供优质服务。
    然而，天网公司一直随时准备着为你提供最好的，各类不同的技术服务。

技术服务支援

硬体维护支援
In order to maintain the network or system running smoothly and efficiently, NetCraft offers the power and flexibility in customizing the support maintenance programs that best suits your organizational need. If you are running on some critical or non-stop services, gold and silver program helps to eliminate you worries on finding specialists to provide ad-hoc trouble-shooting service, where as our Bronze program specially fits you with a less critical network environment.

Service Gold Silver Bronze
Single point of contact Yes Yes
On-site support 7x24 5x8 5x8
Support with spare Yes Yes No
Phone response 1 hour 1 hour 1 hour
On-site response 2 hour 4 hour NBD
On-site support review Monthly Quarterly
Software patches release Yes Yes Yes

软体支援服务
In order for companies to adapt to changing business and technological needs, NetCraft provides software support services on the following areas:

  • Smooth migration of Operating Systems, Directory Services, Messaging and Collaboration, Security or Systems Management from legacy systems to new system
  • Corrective supporting services to resolve identifiable software product problems
  • Provide information on the latest product features and known problems and solutions, plus operational advice and assistance.

IT委外服务
Some organizations tend to have insufficient resources and technology to support their system’s development with meeting the advancing technology, especially the SMEs (small-to-medium-sized enterprise). As such, IT outsourcing services helps to provide a more flexible, customizable, and complete end-user support services for your company. Our IT outsourcing service provides information and assistance to support for all desktops, LAN/WAN servers, networks, and Intranet/Internet environments. Meanwhile, end-user finds a single point of contact for all support questions and requests, and that organizations grow with the following benefits:

  • IT Staff's fringe benefit unnecessary
  • No headcount
  • No training cost investment
  • Total cost ownership

IT迁移服务
Movement of the IT infrastructure from one location to another is extremely a headache to all managements, as this will involve much manpower and resources. To eliminate these troublesome tasks, NetCraft provides the IT relocation service that helps you to plan a series of activities – from data backup, de-installation, packaging, transportation scheduling, re-installation and user acceptance testing.
Not only this, NetCraft will also provide adequate insurance, contingency planning and on-loan spare equipments or equivalents to ensure the relocation plan goes sound and safe.

 

IT设备租赁服务
In case your company is planning for some computer trainings, demonstrations, conventions, equipment evaluations, exhibitions, or replacement for equipment under repair, sourcing from computer and its peripherals for a specific period of time may be a difficult task. In order to serve you the best, NetCraft provides a full range of rental services – with varying products from desktops, monitors, printers, servers, networking devices, etc, with delivery, installation included. We can also provide technical assistance and on-site support so that you can fully utilize your resources on your events.