天網服務

    天網公司是澳門領先的系統集成商，專注於網絡和數據通信。我們主要提供經濟有效的點對點的服務與資訊科技解決方案，以滿足客戶與日常業務的挑戰。我們的目標是集中於提供高品質的技術服務，以滿足我們不同客戶的需求。
    目前，我公司一半以上的工作人員是業界認可的技術人員。我們高素質的工程師和技術顧問，擁有最新的工具和技術及相關知識，以他們的多年工作經驗，幫助我們提供優質服務。
    然而，天網公司一直隨時準備著為您提供最好的，各類不同的技術服務。

技術服務支援

硬體維護支援
In order to maintain the network or system running smoothly and efficiently, NetCraft offers the power and flexibility in customizing the support maintenance programs that best suits your organizational need. If you are running on some critical or non-stop services, gold and silver program helps to eliminate you worries on finding specialists to provide ad-hoc trouble-shooting service, where as our Bronze program specially fits you with a less critical network environment.

Service Gold Silver Bronze
Single point of contact Yes Yes
On-site support 7x24 5x8 5x8
Support with spare Yes Yes No
Phone response 1 hour 1 hour 1 hour
On-site response 2 hour 4 hour NBD
On-site support review Monthly Quarterly
Software patches release Yes Yes Yes

軟體支援服務
In order for companies to adapt to changing business and technological needs, NetCraft provides software support services on the following areas:

  • Smooth migration of Operating Systems, Directory Services, Messaging and Collaboration, Security or Systems Management from legacy systems to new system
  • Corrective supporting services to resolve identifiable software product problems
  • Provide information on the latest product features and known problems and solutions, plus operational advice and assistance.

IT委外服務
Some organizations tend to have insufficient resources and technology to support their system’s development with meeting the advancing technology, especially the SMEs (small-to-medium-sized enterprise). As such, IT outsourcing services helps to provide a more flexible, customizable, and complete end-user support services for your company. Our IT outsourcing service provides information and assistance to support for all desktops, LAN/WAN servers, networks, and Intranet/Internet environments. Meanwhile, end-user finds a single point of contact for all support questions and requests, and that organizations grow with the following benefits:

  • IT Staff's fringe benefit unnecessary
  • No headcount
  • No training cost investment
  • Total cost ownership

IT遷移服務
Movement of the IT infrastructure from one location to another is extremely a headache to all managements, as this will involve much manpower and resources. To eliminate these troublesome tasks, NetCraft provides the IT relocation service that helps you to plan a series of activities – from data backup, de-installation, packaging, transportation scheduling, re-installation and user acceptance testing.
Not only this, NetCraft will also provide adequate insurance, contingency planning and on-loan spare equipments or equivalents to ensure the relocation plan goes sound and safe.

 

IT設備租賃服務
In case your company is planning for some computer trainings, demonstrations, conventions, equipment evaluations, exhibitions, or replacement for equipment under repair, sourcing from computer and its peripherals for a specific period of time may be a difficult task. In order to serve you the best, NetCraft provides a full range of rental services – with varying products from desktops, monitors, printers, servers, networking devices, etc, with delivery, installation included. We can also provide technical assistance and on-site support so that you can fully utilize your resources on your events.