Services & Support

NetCraft is one of the leading Information and Communications Technology (ICT) Solution provider in Macau SAR, specializing in Network & System Infrastructure, Security and VM Solution. In terms of NetCraft’s experiences since 1996, our team of experts provides complete network consulting and support services to customer range from SMB to Enterprise.  Our goal is concentrated on providing high quality technical services to satisfy our vary customer needs.


In order to support organization in reduce cost drastically and increase your core productivity, Reliable IT Support is very critical factor, NetCraft’s professional team are always ready to serve you and your organization.

 

Understand your current IT network to ensure the capability to deliver the business solutions you required both immediately and in the future. Our consultants are able to pinpoint potential or actual bottlenecks that may impact on your network's operation, hence help you out in better manage of your technology refresh to mitigate your risk.


  • Managed Support Service
    Managed Support Service
  • NetCraft 24/7 Operation Center
    NetCraft's 24/7 Operations Center (OC) acts as a comprehensive one-stop platform providing proactive monitoring and alert services. When incidents arise, the center promptly notifies clients through multiple communication channels to support the continuous maintenance of their infrastructure. The OC also identifies and resolves issues related to networks, systems, security, data centers, and cloud environments, effectively minimizing downtime and ensuring sustained business continuity.
  • Professional Certification
    In 2022, the organization obtained the ISO/IEC 27001 certification for its Information Security Management System.